Is the backordered availability date guaranteed?Updated a year ago

At Smarty, we strive to keep you informed about every aspect of your shopping experience. We understand the anxiety that comes with awaiting a backordered item, and we want to provide clarity on this matter.

Backordered Items and Supplier Dependencies:

It's essential to note that the availability of backordered items is contingent upon the timely shipment from our suppliers. While we work diligently to fulfill your orders promptly, external factors may impact the arrival of certain products.

Suggested Alternatives:

1. Wait for the Item:

If you're willing to exercise a bit of patience and wait for your desired product, you can choose to keep the item on backorder. We will diligently work to fulfill your order as soon as the item becomes available from our suppliers. 

2. Request Removal and Refund:

Alternatively, if time is of the essence or your plans have changed, you have the option to request the removal of the backordered item from your order. Once removed, we will promptly process a refund for the item.

Our Commitment to Customer Satisfaction:

At Smarty, we understand that your schedule is unique. If you have a specific date in mind for the arrival of your backordered item, we recommend that you reach out to us.

While we cannot guarantee the immediate availability of backordered items due to supplier dependencies, we are committed to providing you with the best possible service. We appreciate your understanding and cooperation as we work to make your shopping experience as convenient and enjoyable as possible.