What should I do if I have not received my order?Updated a year ago

Despite our efforts to deliver your order efficiently and safely, we understand that sometimes the excitement of making a purchase can quickly turn into concern if your awaited package doesn't arrive on time. Here's a step-by-step guide on what to do if you have not received your order:

1. Verify the Order Status with the Tracking Number

The first course of action is to check the status of your order using the provided tracking number. The tracking number is always sent to you once the order is shipped. Visit the shipping carrier's website to track your package. The tracking information will provide details about the current location and estimated delivery date.

2. Wait for the Indicated Delivery Date if Still in Transit

If the tracking information indicates that your order is still in transit, wait until the indicated delivery date. Occasionally, delays can occur due to various reasons such as high shipping volumes, weather conditions, or logistical issues.

3. Check with Neighbors if the Status is "Delivered"

If the tracking status shows that your order has been delivered but you haven't received it, take a moment to check with your neighbors. It's possible that the delivery was made to a nearby address by mistake. Sometimes, packages are left at a neighbor's doorstep, so inquire if they have received it on your behalf.

4. Reach Out to Us!

If the status of your order is "Delivered" and none of your neighbors have received it, you can always reach out to our customer support line. Provide us with your order number, tracking information, and shipping address. We will initiate an investigation to determine the whereabouts of your package and guide you on the next steps.

By taking these steps, you increase the chances of locating your package and enjoying your long-awaited purchase.