Order Related

Can I be advised of the status of my order through email or text message?

The Smarty website allows you to register your phone and email to get alerts when you make a purchase or set up an account.

Is it possible to add an item to an existing order?

If you notice that your order has not yet been shipped or fulfilled online and you've realized you've made a mistake in your order, there's a chance that we can still make that change for you. Please contact our customer service by chat, email (smart

Is it possible to change my shipping address?

What should I do if I want to cancel my order?

If your purchase has not yet shipped or been completed, you can cancel it and obtain a refund; otherwise, you must submit a return and get a refund. You can check the status of your order at any time by going to https://smartyhadaparty.com/pages/orde

What should I do if my order is damaged?

Please get in touch with us to help you complete a replacement or refund, if necessary. The sooner you let us know, the less stress you will have throughout your event.

What should I do if some of the products I bought are missing from my package?

If required, simply notify us so that we may assist you in processing a replacement or refund. The earlier you report, the less stress you'll experience during your event.

What should I do if the incorrect item is delivered?

Kindly inform us so that, if required, we can assist you with a refund or exchange. The earlier you submit, the less pressure you will have throughout your event.

What should I do if I have not received my order?

Despite our efforts to deliver your order efficiently and safely, we understand that sometimes the excitement of making a purchase can quickly turn into concern if your awaited package doesn't arrive on time. Here's a step-by-step guide on what to do

I did not receive an email confirmation

If you find yourself in a situation where the expected confirmation email doesn't land in your inbox, worry not! Here's a quick guide on what to do:. 1. Check Your Spam or Junk Folder. It's a good idea to peek into your spam or junk folder. Sometimes